02. How to the Un-subscribe the service?

a) Type a message UNSUB and send it to 52727

b) An acknowledgment message will be sent to you informing that the service will be deactivated in 48 hrs
c) Once de-activated, you will get a confirmation message stating that the service has been de activated

03. How long would it take for me to receive the URL details on the confirmation message once I have sent the subscription message?

Maximum duration would be 48 hrs

04. Is NexGTv available through WAP browser or through a Client Application?

Currently NexGTv is available through WAP Browser. Client application based NexGTv service would be launched very soon 

05. Is NexGTv available only for 3G subscribers or it can be used by 2G subscribers as well?

It is available for both 2G as well as 3G subscribers 

06. Are there any data charges along with subscription charges?

No, there are no data charges for the NexGTv service

07. I am trying to access the WAP link but it does not work, why?

You need to change the APN setting of your phone in order to open the NexGTv link.

Change the APN settings of your phone as mentioned below:

08. How would I know if the GPRS (3G) Connection is established or not?

Typically you would see a “3G” symbol on the right hand corner of your screen. You will see a consistent signal once a GPRS Connection is established; otherwise the signal would not be stable.

09. GPRS Link got lost while I was trying to access the WAP link, what should I do?

You may try it after some time once a stable GPRS connection is established

10. I have a WAP plan. Can I use NexGTV?

A) Yes, you can use NexGTv.

11. have a prepaid connection. Can I activate NexGTv?

A) Yes, you can activate NexGTv provided you have enough balance to subscribe for the service.

12. In case of prepaid can I activate monthly plan?

A) Monthly Plan can be activated for prepaid customers also but only if you have enough balance to subscribe to the service

13. I am registered for NexGTv, can I access the service from any other handset

Since the current NexGTv service is browser based, you can access it using the same user name and password, provided the handset has a GPRS connection

14. Where do I get to choose the different types of Subscription Packages available within the NexGTv Application?

Once you open the URL for NexGTv service (sent in the confirmation message) you will be directed to the home screen where various channels and on demand content would be listed. Clicking on any of these, would take you to the subscription page where you can choose any of the available pricing plans

15. What would I get if I choose a Monthly Subscription Package?

In case of Gold Pack, you will get access to all 52 channels for 30 days In case of Single Channel Subscription you will get access to the channels that you select for a period of 30 Days. Only 16 channels out of the total bouquet of 52 channels are available for single channel subscription

16. What does a Per Channel Subscription mean?

This subscription allows you to view any one channel either for a day, week or month based on the plan you choose

17. I have subscribed for Pay per Day package; can I subscribe another pay per day package?

Yes, you can subscribe to any number of Pay per Day packages

18. I am trying to subscribe to a package. How long would it take to activate the subscription?

The subscription would be activated instantaneously

19. What are the charges that apply while I am roaming?

Contact your Customer care for the charges cost.

20. I am registered for Monthly Package, how can I change to Per Day Package and vice versa?

Step 1: Unsubscribe from the current plan

a) MTNL Mumbai Customers: Type a message UNSUB and send it to 52727
b) An acknowledgment message will be sent to you informing that the service will be deactivated in 48 hrs
c) Once de-activated, you will get a confirmation message stating that the service has been de activated
Step 2: Login to the NexGTv url and subscribe to a package of your choice