Sanchar Sathi Mobile App

Sanchar Sathi Mobile App. Web portal available at www.sancharsaathi.gov.in

Now Toll free customers can make online payment

Please visit URL : https://tollfree.mtnlmumbai.in/Client/BULK_ONLINE_PAY

MTNL calling professionals, students, housewives....

Become MTNL's direct selling agent (DSA) and MTNL will help you to earn handsome commission. Become selling partner of MTNL for Landline, Broadband, Leased Lines, FTTH...etc.

Join MTNL as revenue share partner

Golden opportunity ! For more details contact 022 - 24367178 (8am to 8pm).

Beware of fraudulent SMS and Calls

Get MTNL Bills on SMS

Send message to 51001 or 9969108108. Format MYBILL Bill month should be in format mmyyyy (eg. May-24 will be 052024). Service available on MTNL mobile numbers.

Update group bill payments

Now update group bill payments online through RTGS / NEFT.

Now eNACH registration online for auto payment

Please visit : https://billcare.mtnl.net.in/enach/initiate

Sale of MTNL Properties

MTNL properties are available for outright sale to Central Government, State Government, Public Sector Enterprises, other Government Organizations / agencies and autonomous bodies.

Now Leased Line customers can make online payment

For details visit : https://billcare.mtnl.net.in/login

Official Website of MTNL Mumbai

What'sNew

REQUIREMENT OF ADVOCATES/LAW FIRMS FOR EMPANLEMENT TO REPRESENT MTNL BEFORE VARIOUS COURTS NEW

NOTICE INVITING APPLICATIONS FOR EMPANELMENT OF ADVOCATES

MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers

Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information

Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details

Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details

DirectorySearch

MTNL Landline Bharose Ka Saathi

Lease / Saleof Spaces

Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

Click here to get more details regarding lease or sale of MTNL property

Training Centre

Current Tenders

View Current Tender Details

MTNL STPI IT Services Data Centre, Chennai

MSITS, a Joint Venture of MTNL & STPI has set up a State-of-the Art Data Centre Facility, strategically located at STPI building, Taramani, Chennai with follwing salient features:

Over 1600 Sq.Ft. of hosting space.
Tier III standard Data Centre with highly secure physical infrastructure, including the latest in biometric authentication, video survillance etc.
Eliminates any single point of failure with multiple layers of redundancy in power systems, HVAC and fire detection and suppression.
All systesm are monitored 24x7 through BMS.
N+n redundancy: N+n redundant uninterruptible power, connectivity and fire protection.
Round the clock support: We provide support at 365x24x7 basis which includes technical support, monitoring, and reporting services supported by experienced and certified professionals drawn from various fields of expertise.
Guaranteed Service Levels : Service Level Agreement (SLA) that provides guarantees for 100% power and network availability. Key services area also backed with guarantees for installation times and problem identification and response.
Wide Spectrum of Services: Presently MSITS is offering Racks hosting services. Other services including managed hosting, co-location, disaster recovery, system integration, business continuty, managed security, storage and backup, virtualization, cloud computing and a range of application services shall be offered on case to case basis.

For enquires, please contact:

Chief Executive Officer
MTNL STPI IT Services Limited
(A JV Company of MTNL & STPI under Ministry of Communication and IT)
No-5, 1st Floor, STPI Building, Rajiv Gandhi Salai,
Taramani, Chennai.
Pin Code: 600 113
Tel: +91 44 39103438, Fax No: +91 44 39103505
Website : www.chennai.stpi.in / www.mtnl-stpi.in

IPV6

You are using the TCP/IP protocol to connect to Internet. Here IP stands for Internet Protocol specifically used to identify devices on the Internet by giving them an address i.e. IP address, like 59.185.92.168. The IP address can dynamically change on a device, however, it is static during the lifetime of a connection we call it 'Session'.

The IP part of that technology, called IPv4, is running out of addresses, those are about 4.294 billion unique IP addresses. It is not the case that every IP is used up. Rather, due to technical reasons the number of available IP addresses to the ISPs that can be assigned to devices such as DSL modem are dwindling. In order to deal with the situation globally, the telecommunications industry is moving to a new standard, called "IPv6."

Being a responsible ISP, MTNL would like to present some information about IPv6 which as a customer you need to know.

What is IPv6
Tariff

What is IPv6

What is IPv6?

IPv6 (Internet Protocol Version 6) is the latest version of the network layer Internet Protocol. IPv6 is designed to be the successor of IPv4, which is the protocol predominantly in use today. IPv6 has quite a few improvements and additional features.

"One main distinguishing characteristic of IPv6 is that that there are 2¹²⁸ addresses. That's 3.4028 x 10³⁸. To put that in perspective, there are only about 10¹⁹ grains of sand on all the beaches of the world. If you assigned an IPv6 address to each grain of sand, each one could have more than a billon billion addresses."

Isn't amazing and mind boggling!

What are the various features of IPv6? How is IPv6 different from IPv4?

IPv6 salient features and differences from IPv4 are:

Larger Address Space – 128 bit address in IPv6 as compared to 32 bit IPv4 address
Autoconfiguration – Plug n Play possible with IPv6
Link-local addressing – Possible with IPv6
Mobility – Mobile IPv6 for mobile networks / terminals
Security – IPSec is mandatory
Simple Header – IPv6 header is simple with many fields removed.

How Will the Change Affect Your Computer?

You need to have Windows Vista or Windows 7 to operate on most modern IPv6 networks. The latest version of each Linux distribution should work as well. Here is list of all OS supporting IPv6. Click Here

How will the Change Affect Your DSL Modem?

If you have MTNL as your ISP, you have a DSL Router / Modem supplied by MTNL. Presently, ADSL Modems "Beetel – 450TC1" & "Binatone DM 856W" being supplied by MTNL supports IPv6. MTNL will progressively replace exiting IPv4 ADSL Modems with IPv6 compliant Modems. Since, MTNL Broadband Network supports both the protocols i.e IPv4 & IPv6 you will continue to get the uninterrupted service.

It is important to note that if both IPv4 and IPv6 are enabled and the content being accessed is also enabled over IPv4 and IPv6, IPv6 will generally be preferred. Comcast – a committee on IPv6 says that they selected this approach to simplify the transition and help make the introduction of IPv6 seamless for end-users.

Will there be an Extra Charge for IPv6?

MTNL has decided not to charge extra from its customers for being dynamically on IPv6 network. However, customers choosing static IP will have to pay same charges as being paid for IPv4 i.e. Rs.1000 per IP (v4/v6) per annum.

Summary

Abundant Public IP Addresses (128bits as compared to 32bit in IPv4) eliminating the use of Private IP Addresses and Address Translations at the Gateways for connecting to public network.
More Efficient Routing which increases the internet speed by about 2-3 times that of the current IPv4 for the same given bandwidth
More Efficient Packet Processing by eliminating repeated error checking at IP layer.
Directed Data Flow with greater support for multicast and flow labels enabling Quality of Service implementations for various applications.
Simplified Network Configuration- The client machines can configure unique public IP address automatically
Support for new services with end to end IP connectivity without NAT gateways.
Security by providing confidentiality, authentication and data integrity.

Tariff

A. Tariff of IPv6 addresses

1. /61 subnets (equivalent to 8 IP of IPv4) of IPv6 should be given free of cost on request of subscriber for every ILL irrespective of the bandwidth of ILL.
2. For additional IPv6 addresses, the tariff will be as per the annexure-I

B. Tariff for Broadcasting IPV4/IPV6 addresses in our network

1. One time configuration charges of Rs. 20,000/- per pool of IP.
2. Annual recurring charges will be 35% of the respective applicable tariff of IPV4 or IPV6 addresses.

Tariff for providing additional IPv6 address to ILL subscriber

Annexure - I

IPv6 addresses/subnets	Value Factor	Tariff in Rupees per annum
/64	1	Free
/63	1.3	Free
/62	1.69	Free
/61	2.2	Free
/60	2.86	2900
/59	3.71	3800
/58	4.83	4900
/57	6.28	6300
/56	8.16	8200
/55	10.61	10700
/54	13.79	13800
/53	17.92	18000
/52	23.3	23300
/51	30.29	30300
/50	39.37	39400
/49	51.19	51200
/48	66.54	66600
/47	86.5	86600
/46	12.46	112500
/45	146.19	146200
/44	190.04	190100
/43	247.07	247100
/42	321.18	321200

Important Links

Contact us

For any IPv6 related queries, please write to us at : This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Broadband Frequently Asked Questions (FAQ)

Technical

Can existing modem be used for broadband connection?

Most of the modems used for Internet are dial-up modems. They cannot be used for broadband connections. Broadband connections require special ADSL Modems. These modems are available from MTNL and can also be purchased from market. A list of supported modems is available on website. For Support Modems details click here

What types of ports are required on Computer for connecting the ADSL Modem?

The ADSL Modem has an Ethernet Port and USB Port for connectivity to computer. Either of the ports can be used for connection. The availability of either of these ports should be confirmed before registering the Broadband connection.

What are the Computer system requirements for using Broadband connection?

Operating System Windows 98 SE and Above
PC Hardware recommended
RAM 128 and above
USB port for ADSL modem/router or
LAN card for ADSL router
CD ROM drive.

Whether service will available in all technology Exchanges & in all RSU/RDLU Exchanges?

The service is available from all exchanges of MTNL.

If I want to get my own Splitter than who are the compatible vendors?

In case customer doesn't want to take CPE from MTNL , then customer have the option to get his own CPE. Following is the list of compatible CPEs with MTNL broadband connection.

D Link 502 T
Comtrend CT-564
Westell A –90-30199-07
Zyxel Prestige 660 H –61
Erricsson HM410c
Xavi(7722+)
Sterlite Optical Technologies Limited, SAM-100

Whether customer can use any ISPs email ID?

Customer can use any of the web based mail services, however the use of SMTP server is ISP Policy dependent and should be clarified from the email service provider.

Whether Static IP on broadband connection is available?

Yes static IP will be available at extra charges.

Whether Broad Band is possible in DID/DOD lines?

Broadband connections are possible from MTNL wire centers. If the DID / DOD lines are working on E1 basis, then it may not be possible to extend connections.

Is there any tool available which will resume the broken download due to ADSL/Triband disconnection ?

Yes. There are tools available known as Download Managers which have got the feature of resuming the broken downloads. These tools avoid repeat download of broken parts prior to disconnection. However use of such tools will be at customer's own risk.Click here for more info on download managers.

How to configure Outlook express for email ID ?

Please see Internet FAQ for Outlook express configuration. You can tell subscriber about SMTP and POP3 Server addresses.

SMTP smtp.mtnl.net.in

POP3 pop.mtnl.net.in

Will I be able to use Broadband connection from my EPABX?

You can use Broadband connection from your EPABX provided your EPABX should have the capability. You have to check up with your supplier for the capabilities of your EPABX machine for that.

Can more than one PCs be connected to one broadband connection, How charging will be done?

As said above you can connect more than one PC to share the connection and create your own network. Total network download will be counted and speed will also be shared between the PCs.

Can I share my Broadband connection through my network?

Can I use Fax and Broadband connection simultaneously?

Yes, you can use fax as well as Broadband simultaneously. The telephone line coming out of ADSL modem can be used as for fax while surfing the internet simultaneously.

D-Link router page doesn't open even after putting http://192.168.1.1 in browser window?

Some time there is possibility that D-Link router page doesn't open , in this case ask subscriber to change his network settings to " Obtain IP address automatically". The page will open now.

My telephone line is Ok, all parameters are also OK, I am still not able to connect to internet.?

Please book the complaint of the customer in this case. There can be many resons for subscriber not getting the Internet. Following has to be checked for the customer: Port at NOC. Port at DSLAM(Area)

Router (ADSL) lamp is steady , but customer is unable to access the internet?

If router lamp is steady and customer is not able to get internet, then Router settings needs to be checked . Reconfigure the customer's router to start the internet?

Will my telephone work in case of Power failure?

Your telephone will continue to work in case of power failure at your end.

How is Broadband different from Tri-Band ? How is it different from ADSL ?

Broadband service is called as "Tri-Band". This is based on ADSL 2+ technology which is the most advanced technology in the world.

What will be my User name and ID for Broadband login?

How to create my Mail box?

You can visit MTNL website ie http://register.mtnl.net.in to create your mail boxes.Give your user ID & password and login so that you yourself can create your first free email ID. Alternatively you can call helpdesk 1800 22 8844 or send a request mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

If customer doesn't want to use our any landline Plan, What will be the charges for Broadband?

The broadband services are available to MTNL landline customers only.

What will i do if any perticular site is not opening?

Customer have to change the value of MTU unit to 1492 in modem. After doing this site will open.

What will i do to enhance wi-fi coverage?

For Tariff Details click here

Commercial

Where to apply for Broadband Connection?

Call Centre at 1500
http://mtnlmumbai.in
MTNL CSCs.
Self Care

How much time will it take for the service to be commissioned?

Once the service is made available in your exchange area, the service will be commissioned in 7 days time.

What accessories are required for Broadband connection?

Along with MTNL telephone line, an ADSL Modem/router (CPE) is required. This CPE is also referred as Splitter.

If customer opts for annual subscription, how will the free down load be counted & how the billing will be done?

In the case of annual subscription free download will be counted on monthly basis with no carry over to respective month. Billing will be monthly for extra usage.

{ Will Upload is counted in data limits?}

All the websites you are opening and the files you are downloading will be counted. Data and files uploaded will not be counted in your data limit

Whether surfing of sites is counted as download?

Yes, surfing of sites is also counted as download.

If free Download is not used in a particular month, Is it carried forward to the next month?

Free download is to be used in the month. This shall not be carried forward

What is the average downloading MB usage per hour? I feel by using MTNL service my usage is coming more than what I used to get from other service provider?

It is very difficult to define the download MB per hour. We provide connection at the speed of 2 Mbps. When you are surfing very data intensive site like site having good number of pictures then downloading will be more. Downloading is totally in customers hand . What he sees is what he downloads. If customer is very keen to know how much he is downloading then you can tell him to check his usage increase after one hour of surfing. He will come to know the usage.

Can cyber café / PCO holder avail this service?

Yes, cyber café/PCO holder can also avail this service.

How user will know about his usage?

Customers may check their broadband usage instantly by login to http://register.mtnl.net.in.

What will be the upfront payment for Broadband services?

There will be no upfront payment for the existing MTNL landline customers. Everything will be charged in your telephone bill. Customer just need to apply for the broadband connection.

What will be the charges for additional Email Ids?

Additional Email Ids will be charged for Rs.200/- per annum with space of 4 MB each.

If I don't want MTNL landline, can I still get broadband connection?

For Tri-band connections, you need to have MTNL telephone connections. However MTNL provides attractive Combo plans with free landline.

Do I need to apply for new Telephone connection for Broadband connection?

If you already have MTNL telephone connection then Broadband can be provided on the existing telephone connection. You just have to apply for the Broadband . In case if you don't have MTNL Landline, then for broadband connection you need to apply for New telephone connection. you can apply for new broadband connection along with new telephone connection.

II don't have a MTNL telephone connection, How do I go about applying for Broadband connection?

If you don't have MTNL connection then you need to apply for a new connection to avail of broadband services.

What will be the help line number in case of Broadband complaints?

For any enquiry on Broadband you can contact 1500 . For Helpdesk purposes you can call 1504 / 1800 22 88 44 .

Where customer has to contact for any failure of connections or service related complaints?

Are there any shifting charges on Broadband connections?

There will be a shifting charge of Rs.100/- chargeable to customer.

Will there be any call charges for Internet usage like in case of Dialup ?

There will be no call charges for Broadband connection. You will be charged only for the data downloads.

What will be the charges if I want to migrate form One plan to another?

There will be no charges in case you wish to migrate from one broadband plan to another.