Last updated on 28^th Jan 2025

List of Wireline Level-1 Short Codes Services of MTNL, Mumbai for quarter ending December-2024

Short Codes (Annexure-E)

CODE

Details of Services offered through such Short code

Tariff Applicable

Remark

Voice

Pulse Rate

Rate **
(Rs / Minute)

100

Police - for Mumbai Municipal Area

Emergency services

100

- for Thane Municipal Area

Emergency services

100

- for Mira-Bhayander Municipal Area

Emergency services

100

- for Navi Mumbai Municipal Area

Emergency services

101

Fire- for Mumbai Municipal Area

Emergency services

101

- for Thane Municipal Area

Emergency services

101

- for Mira-Bhayander Municipal Area

Emergency services

101

- for Navi Mumbai Municipal Area

Emergency services

101

- for Navi Mumbai Municipal Area(KHARGHAR RSU)

Emergency services

102

Ambulance Srevice- PUNE

Emergency services

103

Call alert (Crime branch) - for Mumbai Polic

Emergency services

103

Call alert (Crime branch) - for Thane Police

Emergency services

103

Call alert (Crime branch) - for Navi Mumbai Police

Emergency services

104

Medical Advice Service ( Govt. of Maharashtra) Mumbai 400032

Medical Advice Service

108

Disaster Management for MCGMMUMBAI 400001

Disaster Management

112

Police - for Mumbai Municipal Area

Emergency services

112

- for Thane Municipal Area

Emergency services

112

- for Mira-Bhayander Municipal Area

Emergency services

112

- for Navi Mumbai Municipal Area

Emergency services

139

Central Integrated Railway Enquiry Sys. of Indian Raiways.

180

Rilway

174

Time (Tri-lingual)

180

Rs.1/-

Time (Tri-lingual)

177

Hindi Information Service (Temp. o/o Service)

180

Hindi Information Service

181

Chief Minister Help Line (Maharashtra)

Chief Minister Help Line

197

Directory Enquiry

198

Local Complaints (Centralised)

Local Complaints

1033

National Highway Authority of India (NHAI) Road Incident Management. New Delhi 110075

Road Incident Management .

1036

SC/ST Helpline New Delhi 110003

SC/ST Helpline

1063

Public Grievance Cell ( PG Cell) NewDelhi

Public Grievance Cell

1064

Anti Corruption Helpline(THANE & RIGAD)

Anti Corruption

1064

Anti Corruption Helpline(Mumbai)

Anti Corruption

1066

Apollo Hospital

180

Rs. 1/-

LIC HELP LINE

1068

Medanta Hospital

Rs. 1/-

1070

Relief Commissioner Of States ofMaharashtra Mumbai 400032

MH HELP DESK

1072

Train Accident Information Service

1075

Integrated Disease Surveillance (IDSP Call Centre) Project. New Delhi 110044

Integrated Disease Surveillance

1076

Punjab state e governance

1077

Control Rooms of District Collector / Magistrate (for Mumbai City) Mumbai 400032

Public Grievance

1077

Control Rooms of District Collector / Magistrate (for Thane City 400601)

Public Grievance

1078

National Disater Management Assistant (NDMA) Help Line. New Delhi

NDMA

1090

Mumbai City Police (Except Bhayander-1) Gramin Police Mumbai 400001

POLICE

1090

Police(Bhayander-1)

POLICE

1091

Women Crises Response Centre Help Line. Thane 400601

POLICE,Women Crises Response Centre Help Line.

1093

Coastal Security Help Line - for Mumbai City

Coastal Security Help Line

1093

Coastal Security Help Line - for New Mumbai

Coastal Security Help Line

1093

Coastal Security Help Line - for Thane Gramin

Coastal Security Help Line

1093

Coastal Security Help Line - for MBVV Jurisdiction

Coastal Security Help Line

1097

National AIDS Helpline to NACO.(National Aids Control Organisation)

NACO

1098

Child in Difficult Situation

1130

Customer Care Helpline for MTNL Mumbai/Delhi

Customer Care Helpline

1251

LIC Of India.

LIC HELP LINE

1252

TOPS Security (Emergency Response Service)

180

Rs. 1/-

TOPS Security

1255

Fortis Hospitals Ltd.

180

Rs. 1/-

HELTH

1258

A. News on Phone (Hindi)-Prasar Bharti Broadcosting of India

Rs. 1/-

News

1259

B. Marathi / English Prasar Bharti Broadcosting of India

Rs. 1/-

News

1275

Central Railway protection Force Mumbai Railway Division

180

Rs. 1/-

CRPF

1276

Western Railway protection Force Mumbai Railway Division

180

Rs. 1/-

CRPF

1291

Students Help Line/ Outreach Campaign for Senior Citizens

Students Help Line

1292

Dadar Pumping Station M.C.G.M.

180

Rs. 1/-

WATER

1293

Dadar Pumping Station M.C.G.M.

180

Rs. 1/-

WATER

1296

Bill Payment through IVRS M/s Atom Technologies

BILLING

1297

Reverse Query Service

180

Rs. 1/-

HELP DESK

1312

Ayodhya dham Rly stn

1313

Ayodhya dham Rly stn

1314

Ayodhya dham Rly stn

1315

Ayodhya dham Rly stn

1323

IRCTC Railway e-catering services.

IRCTC

1363

Ministry of Tourism, Govt. of India

Tourism

1364

All India Helpline for (SABA)

All India Helpline forSABA)

1407

Indian Airlines (Flight Services)

180

Rs. 1/-

Flight Services

1414

Air India ( Confirmation / Cancellation Enquiry)(Called Party)

Confirmation / Cancellation Enquiry

1500

MTNL Call Centre for South / Central / GSM / CDMA Area

Customers call center Enquiry

1501

SMSfrom Landline (Operator Assisted)

180

Rs. 1/-

SMS

1503

Dolphin Call Centre

DOLFIN

1504

BB Call Centre

BROAD BAND

1505

FTTH Help Desk in MTNL MUMBAI

FTTH

1507

Tele-Verification (CAF) for BSNL

Ministry of Tourism, Govt. of India

1508

GSM Help Desk for Corporate Customers

GSM Corporate Customers

1509

MTNL Call Centre

1512

Prevention of Crime in Railways

Crime in Railways

1514

National Career Service

National Career Service Helpline

1515

Women Help Line

1551

Kissan Call Centre (Called party Billing)]

Kissan Call Centre

1554

Maritime Search & rescue Centre.

180

Rs. 1/-

Maritime

1580

Inland Trunk Booking

1581

Inland Trunk Assistance

1582

STD Code Enquiry

180

Rs. 1/-

STD Code Enquiry

1583

Inland Trunk Information

180

Rs. 1/-

Inland Trunk Information

1586

International Trunk Booking

1587

International Trunk Enquiry

1717

Weather Enquiry at R.M.C.(IVRS)

180

Rs. 1/-

Weather Enquiry at R.M.C.(IVRS)

1888

Delhi high court helpline for disabled

1903

Sashastra Seema Bal Help Line

1904

Indian Army Help Line

180

Rs. 1/-

Indian Army Help Line

1905

Public Grievances & redressal

1906

BPCLHELP LINE

1909

National DO NOT CALL Registry (NDNC) for Landline.

NDNC

1909

National DO NOT CALL Registry (NDNC) for GSM.

NDNC

1912

Complaints On electricity

1913

Tourist Office (Govt. of India)

180

Rs. 1/-

Tourist

1915

Consumer affairs, GoI

1916

MCGBControl Room

180

Rs. 1/-

MCGBControl Room

1917

Mahanagar Gas Ltd.

180

Rs. 1/-

GAS

1919

Information on Eye Bank (W-I/W-II/W-III/WD-3/SI-2 Exch.)

180

Rs. 1/-

EYE

1919

Infn on Eye Bank (S/C/E-1/E-2/NM/N (Except WD3/SI2 Exchs)

180

Rs. 1/-

EYE

1922

Mann Ki Baat

1930

provision & operationlization of emergency telephones helpline

1932

Indian Air Force (IAF) Helpline

1938

Disaster Management & relief from Cyclon

1944

provision & operationlization of emergency telephones helpline

1947

Unique Identification Authority of India Planning Commission

UIAI

1950

Election Commission of India(Gov. of Maharashtra)

Election Commission of India

1951

Automated Change No. Annmt.(Hindi)

Change No. Annmt.(Hindi)

1956

Income Tax Information (on IVRS)

180

Rs. 1/-

Income Tax

1961

Aaykar Sampark Kendra of Income Tax Dept., Ministry of Finance

Income Tax

1962

Department of Animal Husbandry, Govt. Of Maharastra

Animal in Distress & Animal Mobile Ambulance Helpline

1963

Gray Market Cell of DOT (VTM) Help Line.

1964

Central Vigilance Commission

CVC

1967

States for Grievance registration & Redressal Under TPDS.

10505

National e governance, Digi locker

Emergency services

10720

Central Railway Train Accident Information Mumbai 400001

Train Accident Information Service

10721

Western Railway Train Accident Informatn Mumbai 400001

Train Accident Information Service

10722

Konkan Railway Accident Information Navi Mumbai

Train Accident Information Service

10920

Helpline for Women in distress

POLICE,Women Crises Response Centre Help Line.

10922

MHState Comm for Women Helpline.(Temp O/F Service.)

Women Helpline

12530

BSNL IP/SRP DATA CENTRE AT FTN BLDG NO-1

IP/SRP DATA

12540

Internal Broadband Helpdesk for MTNL Field Officer (for BB)

Internal

12541

Internal Broadband Helpdesk for MTNL Field Officer (for GSM)

Internal

12542

Internal Broadband Helpdesk for MTNL Field Officer (for CDMA)

Internal

12543

Internal Broadband Helpdesk for MTNL Field Officer (for CSC)

Internal

12614

JustDialServcie

180

Rs. 1/-

public Help Line

12664

BPCLGAS HELP LINE

180

Rs. 1/-

GAS

12665

HPCL GAS HELP LINE&

180

Rs. 1/-

GAS

12676

Booking for Faulty Leased Ccts

Leased Ccts

12678

Help Desk Service to NIB

180

Rs. 1/-

NIB

12727

Public Grievances Cell for BSNL (1094) Only BSNL Number

P.G.

14404

National Consumer Help line

14407

Cyber Dept, MH

Emergency services

14408

National Help line

14409

GST Network

14413

National Health Authority

to provide help to Empanelled Health Care Providers

14414

Rs. 1/-

14416

Ministry of Health & Family Welfare

Rs. 1/-

14419

South Bengal Border Helpline

Rs. 1/-

14420

own network ,Register complaints reg. unsafe practice being adopted for cleaning & maintenance of septic tanks & sewers

Rs. 1/-

MCGM

14420

own network ,Safaimitra Suraksh chalange

TMC

14420

own network ,Safaimitra Suraksh chalange

PMC

14420

own network ,Safaimitra Suraksh chalange

NMMC

14420

own network ,Safaimitra Suraksh chalange

MBMC

14421

Registrar General & Census Commissioner, India

14423

Ministry of Health & Family Welfare

14424

Ministry of Health & Family Welfare

14426

Ministry of Agriculture & Farmers welfare

kisan Sarathi

14427

Transgenders helpline, Min of Social Justice & Empowerment

Emergency services

14430

Cardiac Care Project Help line (AIIMS) Delhi

14431

National Payments corporation of India

14433

NHRC

14434

Ministry of Labour & Employment

National helpdesk to register unorganised workers. E-shram

14436

N a t i o n a l e - V i d h a a n A p p l i c a t i o n ( N e V A ) Helpline to Ministry of Parliamentary affairs.

14440

RBI

14443

Ayush System of Medicine

Teleconference service on Ayush system of Medicine

14444

Cash Mukt Bharat Abhiyan

14445

One Nation One Ration Card

14446

Helpline for Drug Abusers , Ministry of Social Justice

14447

PMFBY Helpline

Helpline for farmers for PMFBY

14448

RBI

14453

Investor Education and Protection Fund Authority (IEPFA)

Emergency services

14454

Tele Law Project, Dept of Justice

14456

Empowerement of persons with disablities

14458

Police Research & Development

Emergency services

14465

National Investigation Agency to investigate offenses that have national and international implications.

14466

MGM Hospital

Mediacl Assitance

14470

EPFO services

14488

GoI Dept. of Agriculture

Coordination betwee states for interstates movements of perishables- vegetable , fruits inputs like seeds, pestisides, fertilizers etc.

14546

E-KYC Through IVRS

MTNL Mobile customer

14555

NHPS Help line

14560

CPMS Accounts Wings, DoT

MTNL Mobile customer

14566

Dept of Social Justice and Empowerment

14567

Misnistry of Social Justice and enpowement

Misnistry of Social Justice and enpowement for helpline to Sr. Citizen across the nation.

14588

Beneficiaries of central health schemes like CGHS,CAPF & ESI

14599

TFH No

14646

Bhopal

15100

National Legal service Authority(NALSA)

NALSA

15101

PAN India Gas Pipeline Helpline (GAIL)

Gas Pipeline Helpline (GAIL)

15102

All India Radio (AIR)

AIR

15108

NCERT for e Jaadui Pitara

15109

National Pharmasceutical Pricing Authority (NPPA)

15400

National Rabies helpline

15555

Suryaghar- Bijli muft

17923

PM Vishwa karma scheme'

19120

Complaints On electricity

19122

Complaints On electricity

19123

Complaints On electricity

105711

Ambulance Service Mumbai

180

Rs. 1/-

Ambulace

125353

MCA system by M/s Bay Talkitec Private Limited ( for retrieval)

180

Rs. 1/-

MCA

125454

MCA system by M/s Bay Talkitec Private Limited ( for Virtual)

MCA

126126

Asian Heart Institute Helpline

180

Rs. 1/-

Heart Deises

126127

M/s Jupitar Hospital Help Line Services

180

Rs. 1/-

Heart Deises

126299

MTNL IN HELP DESK

126868

World Phone India Pvt Ltd.

10MCU/M

Rs. 1/-

Astrology

127161

Faultsman's Ring Back

Faultsman

127162

Line Test Robot

Line Testing

127163

Faultman Lines toTest Desk

Line Testing

127164

Lines to Fault Control & Directing

Line Testing

127225

Dial Up MPLS VAN Services for BSNL

180

Rs. 1/-

VAN

127233

Dial Up MPLS VAN Services for BSNL

180

Rs. 1/-

VAN

128129

M/s Jupitar Hospital Help Line Services

180

Rs. 1/-

HELTH

155200

Military Police Help Line

180

Rs. 1/-

Military Police

155206

Disability Help Line.

180

Rs. 1/-

Disability Help Line.

155209

Suhita Helpline

MH state commission for women.

155210

Indian Railways Vigilance Mobile Help Line

180

Rs. 1/-

Indian Railways Vigilance Mobile Help Line

155222

Anti- Ragging Help Line Service. (Toll Free)

Anti- Ragging Help Line

155223

VAS Help Line Services

180

Rs. 1/-

VAS Help Line

155226

Indian Air Force (IAF) Helpline

155229

Tobacco Quit Line Service

155248

Aster CMI Hospital

Medical emergancy services

155255

Insurance Regulatory & Development Authority(IRDA)-Reg.

IRDA

155260

Ministri for home affairs,Govt. of India for cyber crime prevention for Women

Women & Child Help line

155262

Food safety and Standard Authourity of India

180

Rs. 1/-

Indian food sharing aliance.

155264

Southern command signal regiment

Rs. 1/-

Southern command signal regiment covid helpline

155299

Indian Post Payment Bank (IPBB)

IPBB

155304

MCGM (G-NORTH)Ground flr,Room No.7 Dadar Mumbai-400028

MCGMfor unauthorised Holding , Banner etc

155306

Army HQ PRO

155314

Maharashtra Forest Department Help Line (Toll Free)

Forest Department Help Line

155334

Swine Flu Help Line Service

180

Rs. 1/-

Swine Flu Help Line Service

155350

Aviators Air Rescue

Rs. 1/-

Air rescue Helpline

155370

Chennai Metro Rail for Passenger amenities

155388

Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY)

RGJAY

155655

CISF Metro Helpline to CISF unit DMRC Delhi

Rs. 1/-

1271660

Centralised Billing Enquiry System (IVRS)

billing

1881 & 146xx

court functioning help line

180

Rs. 1/-

Streamling court functioning through video conference module

Special Character Code WIRE LINE SERVICES

1801180 - BSNL VPN

VPN , 1801180

1801233 - BSNL VPN

VPN , 1801233

1801345 - BSNL VPN

VPN , 1801345

1801425 - BSNL VPN

VPN , 1801425

1890-222-XX - MUMBAI C-DOT IMS CUG SERVICE ON I

CUG, 1890-222-XX

1890-111-XX - DELHI C-DOT IMS CUG SERVICE ON IN PF

CUG, 1890-111-XX

** Charging Rs. 1/- is an average rate. But, it is charged as per the customer's plan & average calls.