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Observance of Vigilance Awareness Week by MTNL Mumbai from 28/10/2024 to 03/11/2024 NEW

THEME OF Vigilance Awareness Week 24 - "सत्यनिष्ठा की संस्कृती से राष्ट्र की समृद्धि" | "Culture of Integrity for Nation's Prosperity"

Click here to for E-pledge
Download Jingle regarding Vigilance and Anti-corruption 

MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers

Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information

Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details

Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details


Lease / Saleof Spaces

Prime Spaces on Lease/Sale

Prime Spaces on Lease/Sale

Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

For more details click here

Current Tenders

Click here for more details

Last updated on 9th November 2022

Prepaid Roaming

Maharashtra & Goa

Call Charges  
Incoming  
on  BSNL Network of Maharashtra& Goa Free
   
Outgoing  
to local BSNL (Maharastra & Goa) Rs. 0.80/ min
to other local networks (Maharashtra & Goa) Rs. 0.80/ min
to MTNL Mumbai Network Rs. 0.80/ min
to other networks of Mumbai Rs 1.15 / min
STD calls Rs 1.15 / min
   
SMS  
Local Rs. 0.25
National Rs. 0.38
International Rs 5.00
   
Data Charges  
GPRS data charges 3p/MB
3G  data charges 3p/MB

Rest of India

Call Charges  
Incoming  Free
   
Outgoing  
to local networks Rs 0.80/min
STD calls Rs 1.15 / min
   
SMS  
Local  Rs 0.25
National Rs 0.38
International Rs 5.00
   
Data Charges  
GPRS data charges 3p/MB
3G  data charges 3p/MB

 

International Roaming

 Subscription and Facility Details

send a request to irprepaid@mtnl.net.in

FacilityInternational RoamingInternational SMS Roaming
Features VOICE √ X
SMS √ √
Roaming Rental Rs 99 Rs 49
Validity 30 days 30 days
Activation SMS ‘ACT PREROAM’ to 499 from India OR Advance Call Centre Request SMS ‘ACT SMSROAM’ to 499 from India OR Advance Call Centre Request
Deactivation SMS ‘DACT PREROAM’ to 499 from India SMS ‘DACT SMSROAM’ to 499 from India
Renewal SMS “REN PREROAM” to 499 from India SMS “REN SMSROAM” to 499 from India
send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Note :

  • Our international roaming partner M/S AT&T has stopped the 3G services in phased manner in USA. Customers are likely to be get affected while roaming there.
  •  A minimum balance should be Rs. 151/- to activate/renew the prepaid international roaming or prepaid international SMS roaming.
  • Voice and data services will remain barred for the customers opting for prepaid international SMS roaming. The customers have to deactivate prepaid international SMS roaming to use voice & data in India.
  • Caller Line Identification Number (CLI) is not guaranteed while international roaming.

Refer Annexure A for prepaid international roaming list of supported countries/operators with usage charges

Refer Annexure B for prepaid international SMS roaming list of supported countries/operators with usage charges

 

​

Last Updated on 27th March 2019

Prepaid Balance Transfer

Now transfer your prepaid balance to any MTNL prepaid mobile number anytime, anywhere.

Process for Balance Transfer

Just follow these simple steps to transfer a prepaid balance

  • Generate four-digit secret transfer key via call center number 1503 (toll-free).

  • Now dial, *444# & press 6 to select other, then press 4 for Balance Transfer and follow the instructions. 

  • Both donor and receiver will receive SMS on successful balance transfer.

Example: If you want to transfer Rs 25 to another MTNL prepaid mobile number then Rs 25 + processing fee will be deducted from your prepaid balance.

Processing fee for Balance Transfer

Following processing fee will be charged to the donor for each prepaid balance transfer.

Transfer AmountProcessing Fee
Rs 10 - Rs 50 20% of the amount transferred

Example: If you want to transfer Rs 25 to another MTNL prepaid mobile number then Rs 25 + processing fee will be deducted from your prepaid balance.

 

Terms & Conditions

  • You can transfer any amount between Rs 10 to Rs 50. Cumulative amount transfer by a donor in a single day is limited to Rs 50
  • Balance transfer facility is applicable amongst MTNL Prepaid subscribers only.
  • Both donor and the receiver should be active on MTNL Mumbai network.
  • A donor must have sufficient balance to transfer prepaid balance.
  • There is no restriction on the number of transactions to multiple numbers subject to the maximum cumulative amount transfer to Rs 50.
  • Balance transfer amount should be in whole digits only.
  • You can change the secret transfer key from the call center or by login to Web Self-care.

   

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NexGTv

NexGTv lets you watch your favorite TV programs anytime, anywhere on mobile. It allows you to carry your entertainment where ever you go! NexGTv  enables high quality TV & Video viewing experience on both 2G and 3G networks and supports all popular OSs like Symbian, Android, etc. It also has a 24x7 access of channels, replay TV and Video on Demand content. nexGTv  application offers - Consistent user experience across multiple device platforms, full screen viewing, fast channel launch and switching, integrated EPG, re-ordering and deletion of channels,  interactive onscreen controls and volume control. NexGTv  is also  available through WAP. Simply log on to  on your mobile.

 

How to Subscribe

SMS MYTV  to 52727
Acknowledgement message will be sent to you within 48 hrs followed by another confirmation message with NexGTv url and user name / password details

Change the APN settings of your phone as mentioned below:

APN settings 
Symbian & Windows Phone: Android, Blackberry, iPhone:
Name: nexgtv Name: nexgtv
APN WAP: mtnl.net (Prepaid & Postpaid) APN WAP: mobiletv (Prepaid & Postpaid)
Proxy IP: 10.10.10.10 APN Streaming: mobiletv (both for prepaid & postpaid)
Proxy Port: 9401  
APN Streaming: mobiletv (both for prepaid & postpaid)  

Open the URL and enter user name and password.

You may now browse through various categories and subscribe to the package of your choice

Channel List

Entertainment
channels
Business & News
businessnews
Religious
religious
Music
music
Info & Lifestyle
infostyle

Video On Demand

Reality Shows
realityshow
Devotional
devotional
Movies
movies
Regional Movies
regional

Pricing

pricing

FAQ's

01. I Want to Use Mobile TV Service on my Handset. What do I need to do?

01. I Want to Use Mobile TV Service on my Handset. What do I need to do?

a) Type a message SUB and send it to 52727 An acknowledgement message will be sent to you informing that the service will be activated within 48 hrs Once activated, you will receive a confirmation message with the URL details, user name and password

b) Change the APN settings for your phone.
c) Open the WAP link sent on the confirmation SMS and enter user name and password
d) On the WAP portal, choose the package and subscribe for the same by clicking on the subscribe tab

02. How to the Un-subscribe the service?

02. How to the Un-subscribe the service?

a) Type a message UNSUB and send it to 52727

b) An acknowledgment message will be sent to you informing that the service will be deactivated in 48 hrs
c) Once de-activated, you will get a confirmation message stating that the service has been de activated

 

03. How long would it take for me to receive the URL details on the confirmation message once I have sent the subscription message?

03. How long would it take for me to receive the URL details on the confirmation message once I have sent the subscription message?

Maximum duration would be 48 hrs

04. Is NexGTv available through WAP browser or through a Client Application?

04. Is NexGTv available through WAP browser or through a Client Application?

Currently NexGTv is available through WAP Browser. Client application based NexGTv service would be launched very soon 

05. Is NexGTv available only for 3G subscribers or it can be used by 2G subscribers as well?

05. Is NexGTv available only for 3G subscribers or it can be used by 2G subscribers as well?

It is available for both 2G as well as 3G subscribers 

06. Are there any data charges along with subscription charges?

06. Are there any data charges along with subscription charges?

No, there are no data charges for the NexGTv service

 

07. I am trying to access the WAP link but it does not work, why?

07. I am trying to access the WAP link but it does not work, why?

You need to change the APN setting of your phone in order to open the NexGTv link.

Change the APN settings of your phone as mentioned below:

APN settings

Symbian & Windows Phone:

Android, Blackberry, iPhone:

Name: nexgtv

Name: nexgtv

APN WAP: mtnl.net (Prepaid & Postpaid)

APN WAP: mobiletv (Prepaid & Postpaid)

Proxy IP: 10.10.10.10

APN Streaming: mobiletv (both for prepaid & postpaid)

Proxy Port: 9401

  

APN Streaming: mobiletv (both for prepaid & postpaid)

  

 

08. How would I know if the GPRS (3G) Connection is established or not?

08. How would I know if the GPRS (3G) Connection is established or not?

Typically you would see a “3G” symbol on the right hand corner of your screen. You will see a consistent signal once a GPRS Connection is established; otherwise the signal would not be stable.

 

09. GPRS Link got lost while I was trying to access the WAP link, what should I do?

09. GPRS Link got lost while I was trying to access the WAP link, what should I do?

You may try it after some time once a stable GPRS connection is established

 

10. I have a WAP plan. Can I use NexGTV?

10. I have a WAP plan. Can I use NexGTV?

A) Yes, you can use NexGTv.

 

11. have a prepaid connection. Can I activate NexGTv?

11. have a prepaid connection. Can I activate NexGTv?

A) Yes, you can activate NexGTv provided you have enough balance to subscribe for the service.

 

12. In case of prepaid can I activate monthly plan?

12. In case of prepaid can I activate monthly plan?

A) Monthly Plan can be activated for prepaid customers also but only if you have enough balance to subscribe to the service

 

13. I am registered for NexGTv, can I access the service from any other handset

13. I am registered for NexGTv, can I access the service from any other handset

Since the current NexGTv service is browser based, you can access it using the same user name and password, provided the handset has a GPRS connection

 

14. Where do I get to choose the different types of Subscription Packages available within the NexGTv Application?

14. Where do I get to choose the different types of Subscription Packages available within the NexGTv Application?

Once you open the URL for NexGTv service (sent in the confirmation message) you will be directed to the home screen where various channels and on demand content would be listed. Clicking on any of these, would take you to the subscription page where you can choose any of the available pricing plans

 

15. What would I get if I choose a Monthly Subscription Package?

15. What would I get if I choose a Monthly Subscription Package?

In case of Gold Pack, you will get access to all 52 channels for 30 days In case of Single Channel Subscription you will get access to the channels that you select for a period of 30 Days. Only 16 channels out of the total bouquet of 52 channels are available for single channel subscription

 

16. What does a Per Channel Subscription mean?

16. What does a Per Channel Subscription mean?

This subscription allows you to view any one channel either for a day, week or month based on the plan you choose

 

17. I have subscribed for Pay per Day package; can I subscribe another pay per day package?

17. I have subscribed for Pay per Day package; can I subscribe another pay per day package?

Yes, you can subscribe to any number of Pay per Day packages

 

18. I am trying to subscribe to a package. How long would it take to activate the subscription?

18. I am trying to subscribe to a package. How long would it take to activate the subscription?

The subscription would be activated instantaneously

 

19. What are the charges that apply while I am roaming?

19. What are the charges that apply while I am roaming?

Contact your Customer care for the charges cost.

 

20. I am registered for Monthly Package, how can I change to Per Day Package and vice versa?

20. I am registered for Monthly Package, how can I change to Per Day Package and vice versa?

Step 1: Unsubscribe from the current plan

a) MTNL Mumbai Customers: Type a message UNSUB and send it to 52727
b) An acknowledgment message will be sent to you informing that the service will be deactivated in 48 hrs
c) Once de-activated, you will get a confirmation message stating that the service has been de activated
Step 2: Login to the NexGTv url and subscribe to a package of your choice

 

 

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