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Observance of Vigilance Awareness Week by MTNL Mumbai from 30/10/2023 to 05/11/2023 NEW

THEME OF Vigilance Awareness Week 23 - "भष्ट्राचार का विरोध करे; राष्ट्र के प्रति समर्प्रित रहे" | "Say no to corruption; commit to the Nation"

Click here to for E-pledge

Check PIDPI Video (English | Hindi) | Jingle 2023


MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers


Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information


Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details


Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details



Lease / Saleof Spaces

Prime Spaces on Lease/Sale

Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

For more details click here

Current Tenders

Click here for more details

Last updated on 9th November 2022


Postpaid Roaming

Maharashtra & Goa

Call Charges  
Incoming  
on  BSNL Network of Maharashtra& Goa Free
   
Outgoing  
to local BSNL (Maharastra & Goa) Rs. 0.80/ min
to other local networks (Maharashtra & Goa) Rs. 0.80/ min
to MTNL Mumbai Network Rs. 0.80/ min
to other networks of Mumbai Rs 1.15 / min
STD calls Rs 1.15 / min
   
SMS  
Local Rs. 0.25
National Rs. 0.25
International Rs. 5.01
   
Data Charges  
GPRS data charges 3p/MB
3G  data charges 3p/MB

Rest of India

Call Charges  
Incoming  Free
   
Outgoing  
to local networks Re 0.80 /min
STD calls Rs 1.15 / min
   
SMS  
Local Rs 0.25
National Re 0.25
International Rs 5.00
   
Data Charges  
GPRS data charges 3p/MB
3G data charges 3p/MB

International Roaming

Activation of international Roaming

The customer will have to get in touch with a nearby CSC and pay a security deposit for activation of the international roaming facility

International Roaming Tariff:

The applicable charges are variable and dependent on foreign operators. For an updated detailed tariff of operators in various countries, we request you to contact our call center on 1503 (or +919869012345)

Usage Charging

Voice/SMS

 

All voice calls viz. incoming and outgoing (including calls to MTNL Customer Care) are chargeable while you are overseas. The call charges are completely operator-dependent and are in general charged for a 60-second pulse. The SMS is charged for 160 characters per outgoing SMS (For example, in the case of an SMS of 170 characters, it will be treated as 2 SMS).

GPRS/Data

 

The charges for GPRS/Data usages are calculated in terms of the volume of data sent or received. As with the Voice / SMS, charges here are variable and completely dependent on foreign operators. Also, note that your local plans for GPRS/

Blackberry is not valid overseas and all data usages are charges at the visited operator rates.

Blackberry Usage

 

When roaming abroad, receiving and sending emails adds to the data usage and is charged accordingly.

Note : Our international roaming partner M/S AT&T has stopped the 3G services in phased manner in USA. Customers are likely to be get affected while roaming there.

Refer to Annexure-A for the list of International Roaming Partners. 

Refer to Annexure-B for International Roaming Charges.

 

Last Updated on 3rd August 2022


MTNL 3G DATACARD


The ultimate super-fast experience is here. Now gain access to the world of the Internet with our state of art 3G network. Now do it all on the move with extraordinary internet speeds-from downloading games, music, and movies to browsing your favorite social networking sites 


 


 

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3G Datacard

The ultimate super-fast experience is here. Now gain access to the world of the Internet with our state of art 3G network. Now do it all on the move-from games, music, and movies to education, shopping, and much more.

Speed: 3G HSDPA speed by default to all MTNL Trump and Dolphin Customers.

Plug & Play: Simply plug the USB modem into your computer and access the Internet with broadband speeds on the move.

Internet Anytime Anywhere: Now access the Internet with super-fast speeds anytime and anywhere according to your convenience.

MTNL Teracom 3G Data Card

Prepaid Offer

MRP (inclusive of taxes)

Rs 499
Speed up to 3.6 Mbps
Free Data Usage 10 GB for 90 days
Data Charges (Local & National Roaming) 3p/MB
Call Charges  -
MTNL (Mumbai + Delhi) 1paisa/ second
Other Local & STD 1paisa/second
SMS  Local:50p,National:Re 1.00, International:Rs5
  • Activate the HSDPA SIM provided with the 3G data card by making a call to any number.
  • Recharge with any of the 3G Prepaid Data Packs for your data needs.
  • Data charges of 3p/MB will be deducted after the free data usage from your main account.
  • Unused data will not be carried forward after the validity period. The data usage is inclusive of both upload and download data.

 

Postpaid Offer

MRP (inclusive of taxes)

Rs 1199
Speed up to 3.6 Mbps
Activation Charges Rs 250 + GST
Monthly Rental (Voice) Nil
Monthly Rental (Data) As per opted 3G Postpaid Data Plan. 
Data Charges(local & national roaming) 3p/MB
  • Data charges will be applicable in local and roaming after the free data usage of your 3G postpaid plan. The data usage is inclusive of both upload and download data.

 

How to Configure the MTNL 3G Data Card

  • Insert the activated HSDPA SIM  Card in the SIM slot of the Data Card.
  • Insert the Data Card into the USB port of your PC/Laptop.
  • New hardware will be detected and data card software installed automatically.
  • After the software is installed, the MTNL 3G modem icon will be displayed on the desktop and the user graphic interface appears.
  • Create a new APN setting:
    Click on 'connection
    Click on 'Add
    Enter the Following Data 
    Profile Name:  MTNL
    Number: *99#
    User Name:
    Password:
    APN: mtnl.net
  • Click on 'Apply
  • Click on 'OK' to save the setting
  • Select the new profile name e.g. MTNL
  • Click on 'OK' to save the setting
  • Click on the internet: click on connect 

MTNL 3G Data Card ManualClick here to download the manual.

Click here to Download Data Card Set-Up Procedure for Windows 8

3G Prepaid Data Packs

3G STV   

Prepaid STV / Voucher MRP
(Rs)
Free Data Usage
(Home + National Roaming)
Tariff Validity
(Days/Month)
SMS
Benefits 
Voice
Benefits *
Combo STV 102 
102/- N/A 22 Days 99  Unlimited Free in
All India Network
(Home+Roaming)
Combo STV 153 153/- 1 GB per Day 30 Days 100 per Day
Combo STV 175 * 175/- 1 GB per Day 1 Month 100 per Day
Combo STV 298  298/- 1 GB per Day 56 Days 100 per Day
Combo STV 485  485/- 1.5 GB per Day 90 Days 100 per Day
PV 1999  1,999/- 600 GB 365 Days  100 per Day
* New Tariff Voucher w.e.f. 03/08/2022
  • * All other special numbers(e.g.139) will be charged as per the tariff.
  • Available in E-recharge, Online Recharge, and SMS recharge (by sending SMS 'SUB RCH‹Denomination of pack›' to 444)
  • ^ The benefit of free calling & SMS will be available from the home network and from MTNL Delhi n/w; during roaming other than MTNL Delhi, standard roaming charges will be applicable.
  • The benefits of free data usage will be available in the home and national roaming. The data usage is inclusive of both upload and download data. After consumption of free data usage, standard charges @3p/MB will be applicable.
  • To stop data charging from the main a/c balance, send SMS "SUB DATASTOP" to 444.
  • To start data charging from the main a/c balance, send SMS "SUB DATASTART" to 444.

To activate DATA Service (including  DATA PACKs), send SMS START to 1925. To deactivate, send SMS STOP to 1925 or Call 1925.


3G Data STV

3G Data PacksMRP (`)Free Data
(Home + National
Roaming)
ValiditySMS Based Activation
3G 16*  16 2 GB 1 day Send SMS 'SUB RCH16' to 444
3G 56*  56 10 GB 10 days Send SMS 'SUB RCH56' to 444
3G 99** 99 15 GB 30 days Send SMS 'SUB RCH99' to 444
3G 198* 
198 2 GB / Day 50 days Send SMS 'SUB RCH198' to 444
Data STV 1498  1498 2 GB / Day 365 days  Send SMS 'SUB RCH1498' to 444
* New Data Vouchers launched w.e.f. 25/02/2022 | ** Revised validity w.e.f. 30/03/2022
  • * Available in E-recharge and Online Recharge only.
  • The benefit of free data usage is available in Home and National roaming. After consumption of free data usage, standard charges @3p/MB will be applicable.
  • The minimum download speed for 2G is 20 Kbps while for 3G it's 256 Kbps subject to various factors such as the number of subscribers browsing the data services, low coverage area, location of the customer, peak/off time, kind of device is being used, type of application consuming data, website behavior, and other external factors.
  • Unused data will not be carried forward after the expiry of validity.


SMS-based Activation: The amount will be deducted from the existing balance of the main account.

Write "SUB RCHxx" in the Message Box of your mobile and send it to 444 (where 'xx' will be the Denomination of pack.)

For Example:

  • To subscribe to 3G Data Pack 99, send SMS "SUB RCH99" to 444.
  • To subscribe to STV 153, send SMS "SUB RCH153" to 444.

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3G Postpaid Data Plans

3G Postpaid Data Plans

Postpaid 3G
Data Plans
3G 99 3G 1523G 2993G 450 3G 750 3G 999 3G 17113G 2700
Fixed Monthly
Charges(Rs.)
99 152 299 450 750 999 1711 2700
Free Data Usage
per month
1.5 GB
5 GB*
3 GB
10 GB*
8 GB
20 GB*
13 GB
30 GB*
25 GB
50 GB*
35 GB
100 GB*
70 GB
200 GB*
120 GB
Unlimited*
Free Local Video
Calls (Own N/W)
Nil Nil Nil 100 min. 150 min.  Nil Nil Nil
  • The benefit of free data usage is available in home & national roaming. The data usage is inclusive of both upload and download data.
  • The minimum download speed for 2G is 20 Kbps while for 3G it's 256 Kbps subject to various factors such as the number of subscribers browsing the data services, low coverage area, location of the customer, peak/off time, kind of device is being used, type of application consuming data, website behavior, and other external factors.
  • Select any 3G Postpaid Data Plan after taking an existing postpaid voice plan.
  • Data charge of 3p/MB applicable after free data usage in the home and national roaming networks.

Roaming Rates

National Roaming Charges (Prepaid & Postpaid)

Voice Call/SMS Charges As per the opted plan
Video Call Charges  
Incoming Rs 1.80/min
Outgoing Rs 3.00/min
STD Rs 4/min
   
Data Charges 3p/MB

To activate DATA Service (including  DATA PACKs), send SMS START to 1925. To deactivate, send SMS STOP to 1925 or Call 1925.

 

Mobile Internet (GPRS)

Features of MTNL GPRS

  • Now get internet on your mobile with MTNL GPRS. Surf, email, chat or browse your favorite websites on the move with MTNL Mobile Internet.  
  • Access internet on your desktop/laptop using your mobile with MTNL Mobile Internet.
  • Download wallpaper, animation, polytunes, mobile applications and perform host of activities on MTNL wap site www.wap.mtnlmumbai.in

How to Activate MTNL GPRS?

  • All MTNL Prepaid customers have preactivated 3G/GPRS. 
  • MTNL Postpaid customers can avail this facility by dialing 1503 (toll-free) or visiting MTNL customer care center or sending SMS GPRS to 555 (toll-free)
  • For any assistance please dial 1503 (toll-free) from your mobile.
Click here to receive GPRS settings from MTNL website.
GPRS Postpaid Tariff
Pay Per Use 3p 1p* /10KB (Local & Roaming)
GPRS Plan 120 Monthly Fixed Charges: Rs 120 Free data usage: 1GB
GPRS Plan 199 Monthly Fixed Charges: Rs. 199 Free data usage: 3GB
  • Data Charges of 1p/10KB applicable after free data usage. (* Revised data charges valid from 01/10/2017.)
  • The benefit of free data usage is available in Home and National roaming
  • Select BSNL network while roaming outside the home network.
  • The minimum download speed for 2G is 20 Kbps while for 3G it’s 256 Kbps subject to various factors such as number of subscribers browsing the data services, low coverage area, location of the customer, peak/off time, kind of device is being used, type of application consuming data, website behavior and other external factors.
  • Charges exclusive of taxes.

GPRS Settings

You can get GPRS Settings for your mobile from MTNL website or Call center. Alternatively, you can manually perform these settings on your mobile.

Click here to receive GPRS settings from MTNL website.

Manual Settings for mobile
Connection Name MTNL GPRS
Data Bearer Packet Data
Access Point Name(APN)  mtnl.net
User Name leave blank
Password leave blank
Authentication Normal
Home Page http://wap.mtnl.in
Proxy Yes
Proxy Server Address 10.10.10.10
Port 9401
  • If you are not using Mobile tv then proxy may be left blank.
  • For higher-end smartphones proxy may be left blank.
  • After saving the settings, the mobile handset may be switched OFF and then ON, for the settings to take effect.

Connect Internet on your PC using Mobile via USB Data Cable/Bluetooth

  • You can connect your PC using your mobile with MTNL GPRS / 3G. This can be done either connecting your laptop with mobile using a USB Data Cable or via Bluetooth. For Bluetooth connectivity, both your laptop and mobile should have Bluetooth.
  • Your mobile connection should have GPRS / 3G facility activated.
  • Your mobile should be GPRS / 3G compatible.
  • For Bluetooth connectivity, both your laptop and mobile should have Bluetooth.

Connecting PC with mobile using USB Data Cable

Installing your Mobile as modem on your PC

  • Install the driver software for your mobile on your desktop/laptop. Do not connect your mobile at this point. Once the driver software is installed, plug in the USB cable with your mobile turned on. Now you can see that your system says " found new hardware, install in progress". your computer will find the necessary modem drivers from CD and install it in your system. Wait until your computer says "the hardware is ready to use".
  • Now go to Start >Settings>Control Panel>Phones& modems
  • Select ‘Modem’ tab on Phone and Modem Window.
  • Select the installed modem and click on Properties.
  • Select ‘Advanced’ tab and type the given text according to your connection type under extra initialization commands.
              at+cgdcont=1,"ip","mtnl.net"          
  • Now Click Ok. Your mobile is successfully installed as modem
  • Now create a new dial-up connection to access internet.

Setting up a Dial Connection

  • Go to Control Panel> Network Connections
  • Click on ‘Create new Connection’
  • Click Next on New Connection Wizerd
  • Select ‘Connect to Internet’ option and click Next button
  • Now select Set up my connection manually & press next
  • select connect using dial-up connection and click next
  • Now choose your modem which you have configured press next
  • Enter ISP name as MTNL_GPRS & click Next
  • Leave user name and password blank and press Next
  • Enter *99# in the phone number field& press next
  • Now check the create a short-cut on desktop , click finish
Connecting PC wih mobile via Bluetooth
  • Switch on the Bluetooth on your PC and Mobile.
  • Go to Bluetooth Wizard on your PC.
  • Pair your PC with mobile via Bluetooth.
  • Once paired you will get a dial up connection window
  • Insert *99# in the dial number field.
  • Leave username and password blank.
  • Click on Dial button for internet access.
 

 

 

 

 

 

 

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