AWARDED TENDERS of GM (Broadband) UNIT DURING 2009-2010
SL. Tender Particulars 1
1 DGM Unit DGM (Internet-1)
2 Item  Outsource Manpower/Agents
3 Nature of Work Agents for Broradband Helpdesk/Call Centre & Maintenace work in the Field Area
4 Tender Number & Date MTNL/BB/DGM(Internet-1)/HELPDESK TENDER-05/2009-10 Dt. 30.12.2009
5 Mode of Tender Enquiry Open
6 Estimated Quantity 150 Agents for Area & 75 Agents for Helpdesk - Total 225 Agents
7 Estimated Tender Value  (Rs.) 1,76,00,000/-
8 Date of Publication of NIT 05/01/2010
9 Type of Bidding (Single/ two) Two bid
10 Last Date, Receipt of Tender 27/01/2010
11 Tender    Due Oepned 27/01/2010
12 Nos. of Tenders Received Five
13 Name of Parties Participated 1) M/s Media Computronics, Mumbai,
2) M/s Caretel Infotech Limited, New Delhi,
3) M/s Effort BPO Limited, Navi Mumbai,
4) M/s G A Digital Web Word Pvt Limited, New Delhi,
5) M/s RT Outsource Pvt. Limited, New Delhi
14 Tender Validity Up to One year & extendable for next six months
15 JCET on Tech.  Bid  
16 SCET of Tech. Bid  
17 Nos. & Name of Parties qualified after Technical Evaluation  1) M/s Media Computronics,
2) M/s Caretel Infotech Limited,
3) M/s Effort BPO Limited
18 Nos. & Name of Parties Tender rejected  1) M/s RT Outsource Limited,
2) M/s GA Digital Web Word Pvt Ltd.
19 Nos. & Name of Parties  NOT Qualified After Technical Evaluation Nil 
20 Price bid Opened On 02/03/2010
21 JCET on  Price Bid 02/03/2010
22 SCET on Price Bid  
23 LOA/LOO/LOI issued on 29/03/2010
24 P.O. issued on 23/04/2010
25 Whether Contract Awarded to  Lowest Tender Evaluation Yes
26 P.O./ Contract No. & Date 1) MTNL/BB/DGM(Internet-1)/Helpdesk Tender-05/Media/2009-10 dated April 23, 2010 for Area
2 ) MTNL/BB/DGM(Internet-1)/Helpdesk Tender-05/Caretel/2009-10 dated April 23, 2010 for Helpdesk/Call Centre
27 Name/s of Contractor 1) M/s Media Computronics - L1
2) M/s Caretel Infotech Limited - L2
28 P.O. Quantity

1) L1 - 150 Agents, Initially 125 Agents for Exchanges  under City, East, West Zones *
2) L2 -  75 Agents, Initially 25 Agents for Helpdesk/Call Centre *

* Initial quantity with provision of  increase/decrease in quantity of agents as per the needs.

29 Approved  Rate  (Rs.) As per Table - 1
30 Value of Contract / P.O.

1) L1 - Rs. 1,13,58,300/-  for 150 Agents for 12 months *

2) L2 - Rs.    60,61,500/-  for   75 Agents for 12 months *

* Approx value, subject to period and quantity supply

31 Scheduled Date/s  of Supply  Or  REMARK

W.E.F. 01/04/2010 (Every month with progressive increase/decrease in quantity of agents as per the actual needs)

 
 

Table -1

Approved Rates for Broadband Helpdesk Tender-5

Zone Basic Salary Per Agent PF Employee Share @ 12%  PF Employer
Share @ 13.61% 
ESI Employee Share @ 1.75% ESI Employer Share @ 4.75% Professional Tax 

Commission of HDF 

City @ 30%

East @ 30%

West @ 27.5%

Amount Per
Agent / Month
Service Tax @ 10.30% Extra No. Of Agents Proposed  Work awarded
at L1 Rates
1 2 3 4 5 6 7 8 9 10 11 12
L 1 Vendor M/s Media Computronics, Mumbai-400086
City 3598 431.76 489.69 62.97 170.91 0 1079 5832 600.73 37 L1
West 3498 419.76 476.08 61.22 166.16 0 962 5583 575.07 67 L1
East 3598 431.76 489.69 62.97 170.91 0 1079 5832 600.73 46 L1
L 2 vendor - M/s Caretel Infotech Ltd., New Delhi
BB HD/CC 3858 462.96 525.07 67.52 183.26 0 1009 6106 628.90 75 L1